Shipping policy

At Sacred Memories, we take great care to ensure that your personalized tablets and keepsakes arrive safely and on time. Below is our detailed shipping policy to provide transparency and peace of mind throughout your order journey.

1. Processing Time

• Personalized Tablets: Orders for custom-engraved tablets typically take 5-7 business days to be processed and prepared for shipping.

• Non-Personalized Items: Orders for non-personalized items (e.g., stands, gift packaging) are typically processed within 2-3 business days.

• Please note: During peak seasons or promotional periods, processing times may increase slightly.

2. Shipping Options and Estimated Delivery Times

We offer the following shipping options at checkout:

1. Standard Shipping (Domestic) – Delivery within 3-7 business days after processing.

2. Express Shipping (Domestic) – Delivery within 1-3 business days after processing.

3. International Shipping – Delivery time varies by destination, typically 7-21 business days after processing.

Please note: Delivery timelines are estimates and may be affected by factors such as weather, customs delays, or carrier issues beyond our control.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

4. Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.

• You can track your order directly through the link provided or visit our website’s “Order Tracking” page.

5. Lost, Stolen, or Delayed Shipments

• If your order appears delayed, lost, or stolen, please contact us at support@sacredmemories.com as soon as possible.

• We will work with the carrier to investigate and provide a resolution, which may include reshipment or refund, depending on the circumstances.

6. International Shipping and Customs Fees

• We ship to select international destinations. Shipping rates and delivery times vary by location.

• Customs and Import Fees: International shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient.

7. Address Accuracy

• Please ensure that your shipping address is entered accurately at checkout.

• If you notice an error after placing your order, contact us immediately at support@sacredmemories.com. Address changes may not be possible once your order has been processed.

8. Damaged Shipments

• If your package arrives damaged, please contact us within 48 hours of receiving your order with photos of the damaged items and packaging.

• We will replace any items that arrive damaged due to shipping at no additional cost.

10. Contact Us

If you have any questions or concerns about your shipment, please contact us at:

• Email: support@sacredmemories.com

We are here to ensure your Sacred Memories experience is seamless from start to finish.